UCD Project News Edition 26, July 12, 2004
UCD Project News is a fortnightly e-newsletter devoted to increasing
awareness of user-centred design (UCD) principles and contributing
towards a culture of UCD within the Smart Internet Technology CRC.
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In this issue:
1. Supriya Reports on WWCS 04
2. Smart Internet UE Workshop: Final Program
3. Craig Chatfield Presents at APCHI 04
4. Upcoming Conferences & Calls for Papers
5. Useful Links & References
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1. Supriya Reports on WWCS 04
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We had several memorable presentations that connected with our work
at the international conference “Work with Computing Systems”
in Kuala Lumpur. Most challenging was Pawan Vora’s (USA) presentation
where he asked whether the Human-Computer Interaction professionals
had contributed to innovation in design. He listed the ten most
influential technology designs – ranging from the World Wide
Web to Google – and pointed out that their success had to
do with answering an individual need, rather than the involvement
of HCI professionals. He suggested that we should start designing
for innovators and early adopters rather than the majority of users;
that we concentrate on making the design useful to a small group
of people.
Tom Stewart (UK) made a strong point that usability was more than
a product or a service that was “easy to use”. He said
a usable system was one that “ is effective, efficient and
satisfying”. Sebastiano Bagnara suggested that an important
issue in knowledge management is to deal with “forgetting”.
For innovation, some practices in organisations need to be forgotten.
It made one realise that often holding on to past frameworks and
skills can be an impediment to communication across old borders.
The conference also showcased the e-Bario project in a remote part
of Sarawak, Malaysia. The introduction of PCs and the Internet had
changed information and communication patterns. The challenge before
e-Bario – as with other projects such as Gyandoot and e-Seva
in India – is to work out a business case for continuation.
I presented a paper at the conference entitled “ A reflection
on translation issues in user-centred design”. The paper was
co-authored by John Zic, Christine Satchell, Kylie Cassar Bartolo,
John Snare and John Fabre.
Supriya
Assoc Prof Supriya Singh,
Project Leader
supriya.singh@rmit.edu.au
To view Supriya’s paper, please visit: http://www.ucd.smartinternet.com.au/Docs/Singh%20-%20translation.pdf.
To obtain a copy of other papers mentioned, please email: charlotte.scarf@rmit.edu.au.
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2. Smart Internet UE Workshop: Final Program
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The Annual Smart Internet User Environment Workshop, “Towards
2005” will be held on Wednesday July 14 to Friday July 16
at the University of Melbourne, ICT Theatre, 111 Barry St, Parkville,
Melbourne. The purpose of the workshop is for all researchers to
have productive engagement with others in the program, to get a
good working knowledge of the full range of projects, and to be
briefed on some key management issues relating to Smart Internet.
Ample time will be also be allowed for researchers to raise issues
about the UE Program with management and contribute to its development
for 2005 and beyond.
The final program is now available at:
http://www.ucd.smartinternet.com.au/events.html
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3. Craig Chatfield presents at APCHI 04
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The Asian Pacific Computer Human Interaction (APCHI) 2004 conference
was held in Rotorua, New Zealand from the 29 June – 2 July.
At the conference, I presented my paper investigating user perceptions
of information sharing within intelligent environments. This type
of paper was unique at the conference as most of the papers sought
to improve existing interaction methods, and to identify new computer
human interaction tools.
The conference keynotes were particularly interesting, identifying
directions they felt the HCI community must move. The first keynote
speaker, Don Norman, talked about the general principles of user
interaction that should be considered when designing computing devices
and other artefacts. Don described the need to consider both the
cognitive and emotional aspects of a design to ensure the effectiveness
of a product.
The second speaker, Susan Dray, lamented the need for practitioners
and academics to work together to ensure not only the effective
development and design of our products, but to maintain and promote
the reputation and effectiveness of either discipline.
Craig Chatfield
PhD Candidate
Griffith University
C.Chatfield@griffith.edu.au
To view Craig’s paper, please visit: http://www.ucd.smartinternet.com.au/auth.php?file=Chatfield%20Hakkila%202004.pdf
(UCD Members only)
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4. Upcoming Conferences & Calls for Papers
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* IUI 2005
The international conference on user interfaces will be held in
San Diego, California on January 9-12, 2005. It is the annual meeting
of the intelligent interfaces community and serves as the principal
international forum for reporting outstanding research and development
on intelligent user interfaces which enhance the interaction of
humans with technology through the use of models of domains, tasks,
communication media, users, and discourse. Lying within the intersection
of human-computer interaction and artificial intelligence, this
interdisciplinary field also draws from other areas of cognitive
science. The call for papers is now open.
http://www.iuiconf.org/
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5. Useful Links and References
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* Carleton University Human Oriented Technology Lab, “User
Needs Assessment and UI Design for the Rapid-Triage Management Workbench”
This article describes the experiences and lessons learned by the
HOT Lab team involved in the Triage Project. This project has a
very challenging user interface and WorldReach contracted the HOT
Lab usability specialists to help design it. The design of the user
interface was completed successfully and on time. In this article,
the HOT Lab team looks back at the project from the perspective
of hindsight and discusses some areas where software engineers and
usability specialists can strengthen their working relationship.
http://www.carleton.ca/hotlab/hottopics/Articles/Dicks_article.html
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* Community Technology Review
The summer issue of the "Community Technology Review"
is now available online and in hard copy. The new issue highlights
assistive technology with sections designed to complement the tracks
and workshop sessions being offered at the annual CTCNet conference
in Seattle. For more on the conference, see http://www.ctcnet.org/conf/2004/.
Sections include profiles of presenters and special coverage of
issues involving: community development, organizational capacity
and leadership, research and evaluation, policy, advocacy, and organizing,
program design and content, and technology
http://www.comtechreview.org
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* Kath Straub, (2004) "Welcome to the Global Village: Some
Considerations for Doing Usability in the Global Markets,"
UI Design Update Newsletter, March.
Recent history and the Internet have opened up some unprecedented
global marketing possibilities. The ability to reach a global market
on the Web has highlighted some interesting challenges for user-centered
design as well. This article discusses the importance of considering
local psychology in developing globalized Internet sites.
http://www.humanfactors.com/downloads/mar04.asp#susan
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* Mary Zajicek and Alistair Edwards (Eds) (2004) “Universal
Usability Revisited” Interacting with Computers 16(3), June,
pp 403 610.
The papers in this Special Issue of “Interacting with Computers
were selected for development from those presented at the second
ACM SIGCHI/SIGCAPH conference on Computers and Universal Usability,
CUU 2003, held in Vancouver in November 2003. It follows the first
Special Issue on Universal Usability (Interacting with Computers
14, 2002).
1) Mary Zajicek and Alistair Edwards, Universal usability revisited,
pp403-410
2) Mary Zajicek, Successful and available: interface design exemplars
for older users, pp 411-430
3) Minna Isomursu, Pekka Isomursu and Kaisa Still, Capturing tacit
knowledge from young girls, pp 431-449
4) E. Pontelli, T. C. Son, K. Kottapally, C. Ngo, R. Reddy and D.
Gillan, A system for automatic structure discovery and reasoning-based
navigation of the web, pp 451-475
5) Shari Trewin, Gottfried Zimmermann and Gregg Vanderheiden, Abstract
representations as a basis for usable user interfaces, pp 477-506
6) Claire Paddison and Paul Englefield, Applying heuristics to accessibility
inspections, pp 507-521
7) K. R. Masuwa-Morgan and P. Burrell, Justification of the need
for an ontology for accessibility requirements (Theoretic framework),
pp 523-555
8) J. A. Renshaw, J. E. Finlay, D. Tyfa and R. D. Ward, Understanding
visual influence in graph design through temporal and spatial eye
movement characteristics, pp 557-578
9) Clarisse Sieckenius de Souza and Jenny Preece, A framework for
analyzing and understanding online communities, pp 579-610
http://www.sciencedirect.com/science/issue/5644
2004 999839996 504333
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