UCD Project News Edition 25, June 28, 2004
UCD Project News is a fortnightly e-newsletter devoted to increasing
awareness of user-centred design (UCD) principles and contributing
towards a culture of UCD within the Smart Internet Technology CRC.
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In this issue:
1. Supriya: Focus on Key Themes
2. Leon van Schaik: Concourse Model for CoPs
3. Upcoming Conferences & Calls for Papers
4. Useful Links & References
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1. Supriya: Focus on Key Themes
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The issues of security, privacy and identity are key themes for
the design of Smart Internet Technologies. We have recently been
focusing on them in the user study for the Secure Identity Management
Project. Linking all these concepts is that of user control. This
is a theme that has become prominent in the study of “usable
security”. It is also emerging in research on the use of self
service technologies (SSTs), such as the automated teller machines,
interactive phone systems, and automatic check-in services. Interesting
research in the SSTs area has found that user control is the key
determinant of use. The more a person uses the technology, the more
a person sees that technology as secure.
This is an interesting finding, for traditional wisdom has it that
security is a necessary condition for use. But the mirror side of
this statement is that technologies that are used are seen as secure.
This perception of security is also emerging as one of the most
interesting areas of investigation in the qualitative and quantitative
user study for the Secure Identity Management Project. We are in
the process of checking the relationships between people’s
perceptions of security of a technology and their use of it. What
has already emerged is that most people see the Internet as not
totally secure. And yet the Internet is used for the most private
money transactions.
A further area of research is the connection between use and trust.
Trust is a wider concept than security. It encompasses security
but also includes social and psychological factors of control, comfort
and caring. It has again been traditional wisdom that a person will
use the technology if he or she trusts it. But will a person trust
the technology if he or she uses it?
These questions are theoretically interesting and important for
design and business strategy. If the focus is on security rather
than user control, it may result in the non-use of a technology.
Hence it is important to see how user control as a central construct
will change ways of designing and marketing technologies.
Supriya
Assoc Prof Supriya Singh,
Project Leader
supriya.singh@rmit.edu.au
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2. Leon van Schaik: Concourse Model for CoPs
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The concept of a virtual learning concourse arose out of a desire
to investigate the potential for a real time ‘virtual university’
on the lines of the virtual stock exchange created for the New York
exchange by architects Asymptote. This soon evolved into an investigation
into new learning environments, and that in turn evolved into an
investigation into communities of practice (CoPs), the contexts
for learning environments.
Much of this thinking has been collected in the paper in progress
“Virtual Concourse 15 08 03.” In 2004 the focus has
been twofold: developing a web-based concourse for LAB 3000, and
creating a real model of the concourse as the armature for the LAB
3000 Digital Design Biennale. This work was presented to the RMIT
UCD symposium early in the year, and it attracted the justifiable
criticism that the work was very strongly located in the visual
imagery sphere. The work has continued in this vein however, because
this iteration is specifically intended fro use by design practitioners.
The theoretical work has been progressed in the writing of my book
“Mastering Architecture: becoming an innovative practitioner”
that will be published by Wiley in November. This contains chapters
on CoP issues such as “Encouraging Mastery” and “Thwarting
Mastery”. The CoP in question is a very specific one, and
issues of ‘self-curation’ within the concourse of a
CoP are discussed.
In the meantime, a paper, now titled “Innovative Architectures:
Building local platforms of mastery that give rise to innovative
architecture” has been developed through two conferences.
It was delivered as a keynote at the International Cities and Town
Centres Society conference in Fremantle in May, and further developed
as the keynote address for the Charles Darwin University Symposium
“Creative Tropical Cities” in early June. The paper
describes different strategies used around the world in the pursuit
of vibrant CoPs.
Leon van Schaik
Innovation Professor of Architecture, RMIT
UCD Project
Leon.vanschaik@rmit.edu.au
To view an extended version of Leon’s article, please visit:
http://www.ucd.smartinternet.com.au/Concourse.html
UCD members can view the paper, “Innovative Architectures:
Building local platforms of mastery that give rise to innovative
architecture”, by visiting:
http://www.ucd.smartinternet.com.au/auth.php?file=Innov%20Arch%20%203.doc
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3. Upcoming Conferences & Calls for Papers
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* Include 2005
The 3rd international conference on inclusive design will be held
April 5-8, 2005 in the Royal College of Art, London, UK. Inclusive
design is a process whereby designers and manufacturers ensure that
their products and services address the needs of the widest possible
audience.
The deadline for submissions has been extended to 30 September 2003.
Contributions from academics and educators, industry researchers,
designers and design managers are equally welcome, especially where
they reflect on the practice of applying inclusive design to mainstream
products, environments, technologies and services.
For further information, please visit: http://www.hhrc.rca.ac.uk/programmes/include/index.html
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* HCI International 2005
The 11th international conference on Human-Computer Interaction
will be held in Las Vegas in March 2005. The conference objective
is to provide an international forum for the dissemination and exchange
of scientific information on theoretical, generic, and applied areas
of HCI, usability, internationalization, virtual reality, universal
access and cognitive ergonomics.
The call for abstract submissions is now open for the conference
which is being held jointly with seven other conferences, all covered
by single registration: 1) Symposium on Human Interface (Japan)
2005; 6th International Conference on Engineering Psychology &
Cognitive Ergonomics; 3rd International Conference on Universal
Access in Human-Computer Interaction; 1st International Conference
on Virtual Reality; 1st International Conference on Usability and
Internationalization; 1st International Conference on Online Communities
and Social Computing; and the 1st International Conference on Augmented
Cognition.
For further information, please visit: http://www.epsscentral.info/inforeader/events___usability32.htm
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4. Useful Links and References
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* Parag C. Pendharkar Ed. (2004) “HCI Issues in Mobile Computing”,
International Journal of Human Computer Studies Volume 60, Issues
5 6, May, Pages 527-819
This special issue of the International Journal of Human-Computer
Studies is entirely devoted to HCI issues in mobile computing. The
contents are listed below:
1) James A. Rodger and Parag C. Pendharkar, A field study of the
impact of gender and user's technical experience on the performance
of voice activated medical tracking application
2) Rohae Myung, Keystroke level analysis of Korean text entry methods
on mobile phones
3) John Christie, Raymond M. Klein and Carolyn Watters, A comparison
of simple hierarchy and grid metaphors for option layouts on small
size screens
4) Paul Ung Joon Lee and Shumin Zhai, Top down learning strategies:
can they facilitate stylus keyboard learning?
5) Jesper Kjeldskov and JanStage, New techniques for usability evaluation
of mobile systems
6) Renata Bandelloni and Fabio Paterno, Migratory user interfaces
able to adapt to various interaction platforms
7) S. R. Gulliver, T. Serif and G. Ghinea, Pervasive and standalone
computing: the perceptual effects of variable multimedia quality
8) W. Keith Edwards, Mark W. Newman, Jana Z. Sedivy and Trevor F.
Smith, Supporting serendipitous integration in mobile computing
environments
9) A. Sanna, C. Zunino and F. Lamberti, A distributed architecture
for searching, retrieving and visualizing complex 3D models on Personal
Digital Assistants,
10) Andreas Paepcke , Qianying Wang , Sheila Patel , Matthew Wang
and Susumu Harada, A cost effective three in one personal digital
assistant input control
11) Gregor Schrott and Johannes Gluckler, What makes mobile computer
supported cooperative work mobile? Towards a better understanding
of cooperative mobile interactions
12) Avi Parush and Nirit Yuviler Gavish, Web navigation structures
in cellular phones: the depth/breadth trade off issue
13) Judy York and Parag C. Pendharkar, Human computer interaction
issues for mobile computing in a variable work context
14) Huw W. Bristow, Chris Baber, James Cross, James F. Knight and
Sandra I. Woolley, Defining and evaluating context for wearable
computing
15) Jesper Kjeldskov and Jan Stage, New techniques for usability
evaluation of mobile systems
http://www.sciencedirect.com/science/article/B6WGR-4BT1728-1/1/7c1c862023b052a2474da1f7d59b66e3
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* Proceedings of the 2004 Connecting Up Conference
The theme for the inaugural Connecting Up conference, held 3-4 May
2004, was "Using Information and Communications Technology
to Build Australian Communities." The goal for the conference
was: To inspire, learn and generate greater knowledge of ICT between
communities, projects and businesses in South Australia and around
the nation to ensure we help bridge the ‘digital divide’
together.
http://www.communit.info/cgi
bin/wf.pl?pid=&mode=cd&file=../html/documents//08_Connecting%20Up%20Conference
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* Erik Hollnagel (2003) Handbook of Cognitive Task Design, Lawrence
Erlbaum Associates.
As a comprehensive source of techniques, models, and methods for
cognitive task design, this book provides extensive reviews of theory,
tools, techniques, and discussion that are indispensable to researchers
and practitioners in cognitive design. Content is grouped in three
parts: Theories, Methods, and Field Studies with a variety of topics
in each. The diversity and depth of contributions make the book
useful to anyone involved in the field of work and product design.
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