UCD Project News Edition 24, June 15, 2004
UCD Project News is a fortnightly e-newsletter devoted to increasing
awareness of user-centred design (UCD) principles and contributing
towards a culture of UCD within the Smart Internet Technology CRC.
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In this issue:
1. Supriya: Challenges and Opportunities
2. Upcoming UE Workshop
3. Project Highlight: Architecture
4. Jo Kelder Reports on ISOneWorld 2004
5. Upcoming Conferences & Calls for Papers
6. Useful Links & References
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1. Supriya: Challenges and Opportunities
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We are looking forward to the User Environment Workshop in mid-July.
It is an opportunity to meet with members of our team. We will also
meet with the researchers from other programs and corporate partners
with whom we have been working.
The Nymity project is one where the collaboration between researchers,
Telstra and Adacel has been ongoing and part of the research and
presentation process. Telstra conducted an on-line survey of 1010
persons in their Launceston Broadband Project, to follow up initial
insights from the qualitative study. Adacel have been active in
coming to agreed understandings of complex issues such as “identity”,
“privacy”, “trust” and “security”.
At a recent meeting to discuss the findings from the qualitative
and quantitative user study on people’s control of personal
information, the focus was on communicating the findings to corporate
partners. The academics’ focus had been on writing papers
that are rigorous and meet international peer review requirements.
However for a forthcoming presentation to Telstra, the focus has
to be on how the findings potentially change their business directions.
Academic and industry collaboration is one of the main challenges
and learning opportunities in Smart Internet Technology CRC.
Supriya
Assoc Prof Supriya Singh,
UCD Project Leader
supriya.singh@rmit.edu.au
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2. Upcoming UE Workshop
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The Annual Smart Internet User Environment Workshop will be held
at the University of Melbourne July 14-16, 2004. The purpose of
the workshop is for all researchers to have productive engagement
with others in the program, to get a good working knowledge of the
full range of projects, and to be briefed on some key management
issues relating to Smart Internet. Ample time will be also be allowed
for researchers to raise issues about the UE Program with management
and contribute to its development for 2005 and beyond.
All researchers in the UE program are asked to please advise Program
Manager Trevor Barr (tbarr@groupwise.swin.edu.au)
of their intention to attend the workshop as soon as possible if
they have not already done so. For interstate people, Terri Mclachlan
(terri.mclachlan@smartinternet.com.au)
will arrange flights and details of possible accommodation.
The second draft program is now available at: http://www.ucd.smartinternet.com.au/Docs/UE%20Workshop.doc
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3. Project Highlight: Architecture
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Annette Vincent (SRA at ANU), Chris Johnson ( ANU) and myself (ANU)
are developing the specification for a reusable architecture that
incorporates most of the Smart Internet technological and user requirements.
To do so we are applying an approach which begins with the identification
of the separate areas of concern that typical Smart Internet applications
must incorporate.
To aid in this process, it has been decided that the SWARM requirements
should represent (perhaps) a typical Smart Internet application
and in doing so develop the specification for the SWARM and the
architecture at the same time. Christine Satchell has helped initiate
the construction of a specification model by providing known SWARM
system requirements. At this stage there are still several requirements
that need clarification, but Annette and I have managed to progress
quite well nonetheless.
A different prototypical approach is being undertaken simultaneously
to help provide further input into both the SWARM and the architectural
requirements and also to provide a proof of concept concerning the
SWARM. Chris Johnson (who is currently on sabbatical at Sydney University)
is working with Bob Kummerfeld, Sam Holden, Waleed Kadous, Claude
Sammut, John Zic, Justin Lipman and (potentially) Paul Boustead,
to put together a prototype that can be shown to users for their
feedback.
Hopefully, members of the UCD project will be approached in the
near future for input regarding user interface and ultimately, system
usability. Whatever requirements and architectural concepts are
derived from this prototypical work, will be included in the specification
for the Smart Internet architecture.
Clive Boughton
Architecture Project Leader
Clive.Boughton@anu.edu.au
To view an extended version of Clive’s article, please visit:
http://www.ucd.smartinternet.com.au/architecture.html
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4. Jo Kelder Reports on ISOneWorld 2004
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Jo Kelder, a PhD candidate with the UCD Project based at the University
of Tasmania, participated in the Doctoral Consortium at the recent
ISOneWorld 2004 conference, held in Las Vegas from April 12-23,
and gave a presentation on her plans for researching user centred
design methodologies as a PhD candidate with Smart Internet.
Commenting on the experience, Jo said that, "Overall, the trip
was very productive, particularly in that I established relationships
with significant researchers who are now willing to contribute to
my development as a researcher and give me access to their resources
as I need them."
Jo also visited the Distributed Cognition and HCI laboratory, University
of California, San Diego and had separate meetings with the lab
faculty, Profs Edwin Hutchins and Jim Hollan. Jo was also given
the opportunity to present her research to the Distributed Cognition
and HCI laboratory.
Jo Kelder
PhD Candidate
jo.kelder@utas.edu.au
To view an extended version of Jo’s article, please visit:
http://www.ucd.smartinternet.com.au/events.html#Jokelder
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5. Upcoming Conferences & Calls for Papers
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* QualIT2004
The first International Conference on Qualitative Research in IT
and IT in Qualitative Research in the Southern Hemisphere will be
held at Griffith University, Brisbane, Australia on November 24-26,
2004. QualIT2004 - The Way Forward will attract qualitative researchers
concerned with the analysis, design, development, application, usability
and evaluation of information systems and information technologies.
The deadline for submissions has been extended to August 1, 2004.
Research papers are invited in the areas of information technology,
information systems, software engineering, business, social and
health informatics.
For further information, please visit http://www.griffith.edu.au/conference/qualit2004/
or email: cit-qualit@griffith.edu.au
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6. Useful Links and References
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* David L. Paul and Reuben R. McDaniel, Jr. (2004) "A Field
Study of the Effect of Interpersonal Trust on Virtual Collaborative
Relationship Performance," MIS Quarterly, Volume 28, Number
2, June.
This article examines the relationship between interpersonal trust
and virtual collaborative relationship (VCR) performance. Findings
from a study of 10 operational telemedicine projects in health care
delivery systems are presented. The results presented here confirm,
extend, and apparently contradict prior studies of interpersonal
trust. The findings indicate that integrated types of interpersonal
trust are interdependent, and the various patterns of interaction
among them are such that they are mutually reinforcing. These interrelationships
and interdependencies of the different types of interpersonal trust
must be taken into account by researchers as they attempt to understand
the impact of trust on virtual collaborative relationship performance.
http://www.misq.org/archivist/vol/no28/Issue2/vol28n2index.html
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* William G. Sharp and David S. Hargrove, (2004) “Emotional
expression and modality: an analysis of affective arousal and linguistic
output in a computer vs. paper paradigm” Computers in Human
Behavior Volume 20, Issue 4, July, Pages 461 475
The authors hypothesized that writing longhand and typing about
a stressful experience are equivalent in terms of emotional arousal
and essay content. 168 college students were randomly assigned to
describe either a neutral or emotional topic by typing or writing
longhand, in a 2×2 factorial design. Compared with students
in the neutral conditions, students instructed to describe an emotional
topic reported greater negative affect following the writing task
and produced essays that contained significantly more personal and
psychological content. Consistent with the hypothesis, participants
writing longhand and typing were equivalent in the direction and
degree of this difference. These findings suggest that at least
a portion of the population (i.e. college students) is now comfortable
and/or adept in expressing themselves emotionally on a computer.
http://www.sciencedirect.com/science/article/B6VDC-4B0X3TD-4/1/3a63b7a7c2f2b5a718c7864199b5d0ee
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