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Newsletter #2

UCD Project News Edition 2, April 28th, 2003

UCD@SITCRC is a fortnightly e-newsletter devoted to increasing awareness of user-centred design (UCD) principles and contributing towards a culture of UCD within the SITCRC.

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In this issue:

1. Supriya speaks of communication
2. The new face of UCD at the Virtual Café
3. UCD presentation for the RAC
4. Trevor Barr: outlook is good for UE program
5 . Useful links and references

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1. Supriya speaks of communication
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I hope you have had a happy and restful Easter break.

Communicating the importance, profitability and excitement of user-centred design is at the center of our project, which encourages a culture of UCD within the SITCRC. So we are particularly glad to bring to you this newsletter and the new website to encourage dialogue and continue conversations with colleagues in the SITCRC community.

The UCD Project website launch was a great success and the site received almost 2,500 hits in the first week. We hope this is indicative of the growing interest in UCD principles and the work of researchers involved in the project.

We hope that all members of the SITCRC receive the second edition of the newsletter, as we are now working with a complete and up-to-date database. You can view a of the first newsletter. We are also making the second edition more accessible, moving from an html version to a text only format.

The website too is being developed keeping accessibility and universal design in mind. The issues we are wrestling with are those of ensuring confidentiality while sharing our research. Hence part of the website will be open only to members of SITCRC via a username and password system. In this restricted access part of the website, we intend to share our ongoing collaboration with the technology programs. We look forward to your participation.

It is of course vulnerable to share ideas that are still being developed. But we hope that the emerging trust in our research relationships will allow us to use Internet technologies in an interactive and collaborative way. At present, we are veering towards using a blog to facilitate private online discussions between SITCRC members, hoping that documenting the development of ideas will itself provide a record of virtual teams and communication. We hope that this part of the site will be online soon.

Supriya
Assoc Prof Supriya Singh,
Leader, UCD project, UE program
supriya.singh@rmit.edu.au

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2. Meet the new face of UCD at the Virtual Café
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The UCD Group would like to extend a warm welcome to Paul Doornbusch who will be working on the initial phase of our involvement in the Virtual Café project:

Paul Doornbusch, Sonologist, I-Cubed, RMIT
Email: pauld@iii.rmit.edu.au
Web page

Paul is the resident Sonologist at RMIT’s Interactive Information Institute and has developed the sound system in its Virtual Reality Centre. He is a composer, sonologist and performer.

Paul will lend his expertise to the Virtual Café project by testing acceptable minimal delay in virtual communication for different user groups in a variety of activities.

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3. UCD presentation for the RAC
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* Paul Turner presents to the RAC

Dr. Paul Turner presented the achievements of the UCD project and planned future projects to the Research Advisory Committee (RAC) on April 16, 2003. Please see Trevor Barr’s comments below for an overview of presentation outcomes.
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* Briefing paper for the RAC

UCD Project Leader Assoc. Prof. Supriya Singh prepared a briefing paper that details the UCD group’s progress in achieving key milestones and deliverables.

View the briefing paper.
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2. Trevor Barr: outlook is good for UE program
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Two User Environment (UE) grants were successful following the recent meeting of the Research Advisory Committee. They were, in summary:

Amivox:
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This project initially emerged from work done on possible disabilities applications for a smart Internet in the UCD group. It takes one of the technologies being developed within the SITCRC– the InCA speech interface prototype – and tests a new version, incorporating added features and functionality.

Tim Noonan, himself blind, gave several compelling arguments to the RAC as to the value of experimenting with blind people as a ‘test bed’ for what might have substantial long term market potential. Amivox will now essentially be designed for mainstream applications for people on the move. It appears to be a most promising demonstrator within the UE program and is based on sound methodology.

Responsibility for the project will reside with Gunela Astbrink of Griffith University (UE program) and Waleed Kadous of University of NSW (SPA/NAUI program). It is really satisfying to see such productive outcomes from the linkage work of the UCD researchers.

For further information about the Amivox project, please contact Gunela Astbrink g.astbrink@gsa.com.au.

Nymity:
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The Nymity project is a collaboration of the SN/IE, NAUI/SPA and UE Programs. It will investigate, design, build, and demonstrate secure, personal information and identity management enabled devices that are interoperable with each other and other Smart Internet entities, while allowing control of anonymity and identity within a variety of networked Intelligent Environments.

The project will also develop intellectual property in the area of secure, personal information and identity management, focusing on the security-related aspects of network infrastructures and protocols, cryptographic key management and ad hoc wireless networks.

John Zic from Motorola will lead the project and Assoc. Prof. Supriya Singh will coordinate the UCD Group’s contribution.

For further information about the Nymity project, please contact John Zic John.Zic@motorola.com

Multimedia Messaging Service:
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This is the first proposal from new partners to the SITCRC, University of Melbourne and Novel, and also has the support of Motorola. The project seeks to develop an understanding of the factors influencing the appropriation of Multimedia Messaging Services (MMS) and to use this understanding to envision new opportunities in rich media, especially in the context of young people.

Principal outcomes will be prototypes of next generation MMS capabilities and testing of a methodological tool kit. The research team will be Assoc Prof Steve Howard, Dr Jennie Carroll and Frank Vetere of the University of Melbourne in association with commercial partners.

For further information about the MMS project, please contact Assoc. Prof. Steve Howard showard@unimelb.edu.au

I would like to pay tribute to the superb presentation and overall contribution of Paul Turner at the RAC meeting. Paul was thorough and most credible in the way he presented the scope and outcomes of the UCD Project to date.

Well done to our UE/UCD people.
May there be lots more in August!
Trevor Barr
Program Manager,
UE/ SITCRC

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5 . Useful links and references
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*AACE Digital Library (Association for the Advancement of Computing in Education)

The AACE Digital Library is a valuable online resource of peer-reviewed and published international journal articles and proceedings papers on the latest research, developments, and applications related to all aspects of Educational Technology and E-Learning.

http://www.aace.org/DL/
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* Interview with the KDE and Gnome UI/Usability Developers
By Eugenia Loli-Queru, 10.3.2003

It is hoped that the Unix desktop will be revolutionized when the Gnome and KDE user interfaces (UIs) become interoperable. In this article, the Gnome project's Havoc Pennington discusses the usability issues the project faces with Waldo Bastian and Aaron J. Seigo – “usability engineers” of the KDE project.

http://www.osnews.com/story.php?news_id=2997

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* Marcus, A. (2002) “Return on Investment for Usable User-Interface Design: Examples and Statistics”

Most software and Website development managers view usability costs as added effort and expense, but Marcus contends that the reverse is more commonly true. In this article, he looks at the evidence of return on investment (ROI) for usability in user-interface design.

http://www.amanda.com/resources/ROI/AMA_ROIWhitePaper_28Feb02.pdf
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Constantine, L. & Lockwood, L., “Structure and Style in Use Cases for User Interface Design,” published in M. van Harmelen (ed.), “Object Modeling and User Interface Design,” Addison-Wesley, 2001

Various styles for writing are presented with examples and discussions of their relative advantages and disadvantages. Their consequences for user interface design and software usability are discussed.

http://www.foruse.com/articles/structurestyle2.htm
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If you have any comments regarding this e-newsletter or the UCD website, or you would like to submit an item for publication, please contact Charlotte Scarf at: charlotte.scarf@rmit.edu.au.

Visit the UCD Project website at: http://www.smartinternet.com.au/UCD