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Newsletter 17th August 2005 
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User Centred Design of Financial Services Project
News Edition 06, August 17, 2005 Among the memorable events of the conference were papers and presentations by anthropologists from Microsoft and Intel. They dealt with the issue of timeliness and showed how using photographs from the field helped keep users in front of the design team in the main office. We also heard how difficult it was to elicit opinions from “silent Japanese users” and how using Bollywood style plots allowed Indian users to get into the situation and be critical. Much of the discussion centred around the shared use of communication technologies not only in Asia but also in families in the United States where it is common for a family to have one mobile phone for young children. It brought to the fore that discussions of security and identity assume individually owned technology. In countries where Internet access is going to be shared, issues of security become even more complex. The conference also highlighted the paucity of user centred research on financial services, particularly in the areas of security, privacy, identity and trust. Supriya Assoc Prof Supriya Singh, Patricia doesn’t trust online banking. She takes what the media says about security breaches in the banks very seriously and also recently heard a Professor (expert in security) at a local university talking about the dangers of online banking. This confirmed her fears and her strong conviction not to use online banking. She is very concerned about people recording her keystrokes on her PC and then using them to login to her account. She is also worried about the email scams around, and the security of the encryption used. She feels very comfortable with Telephone Banking and remembers her entire long card number to access the service. She doesn’t seem to be as worried about privacy as she is about security although she is aware of the difference. She is most worried about telemarketing companies getting her personal details. She just assumes that her bank has a privacy statement and that they are doing the right thing. She has never read it. Patricia does buy things online and uses her mum’s credit card to do so, mostly for things such as concert tickets. She has used her own credit card also and she is not worried about security at all for this as the card she uses has a low limit. She mostly uses the company’s site in this instance e.g. Ticketek. She suggests using a small amount credit card for online transactions. She has heard that you are more likely to be hit by a bus than have your credit card details stolen but isn’t convinced. Patricia feels she will be banking exactly the same way in 2010 unless they take telephone banking away and then she may have to use Internet banking. She doesn’t feel she will use her mobile phone for phone banking in the future.
------------------------------------------------------------------------------------------------------------------ *CHI 06, Conference on Human Factors in Computing Systems, April 22-27 2006, Montreal, Canada This is the premier international conference for human-computer interaction. The theme for 2006 is "Interact. Inform. Inspire." Submissions for papers are due 23 September 2005, 5:00PM (1700) PDT. For more details see http://www.chi2006.org/call/papers.php
*Open letter to Coalition MPs regarding a national identity scheme
from The Australian Privacy Foundation *London School of Economics, 2005, ‘The Identity Project:
An Assessment of the UK Identity Cards Bill and Its Implications'
– examines proposals for a national identity card in the UK *Speech by Privacy Commissioner Karen Curtis, for the Safeguarding
Australia Conference, Tuesday 12 July 2005 ********************************************************************************* *Encyclopaedia of Mobile Computing and Commerce The Encyclopaedia presents current trends in mobile computing and their potential use in business and commerce. It also includes research challenges and innovative in mobile computing and commerce. Papers are currently being solicited for publication in late 2006. Full papers will be around 1500 to 3500 words, and proposals are due by 15 October, 2005. http://users.monash.edu.au/~dtaniar/encyclopedia/ ------------------------------------------------------------------------------------------------------------------ *Journal of Strategic Information Systems – Special Issue on Privacy and Security Papers addressing technical, economic, social or organisational aspects of information privacy and security are welcomed for a special issue of the Journal of Strategic Information Systems. Papers should be around 5000 words long and have a strategic focus and address security and privacy in the context of information and communications technologies and be submitted before January 15, 2006. http://www.elsevier.com/wps/find/journalspecialissues.cws_home/525447/specialissues?navopenmenu=-2 Chapters around 3500-5000 words in length which provide readers
with a foundational understanding of the origins, operating principles,
legalities, social factors, and economic forces that affect the
uses of OSS are currently being sought. Enquiries should be directed
to the editors, kirk.st-amant@ttu.edu
or brian.still@ttu.edu
at Texas Tech University. The submission deadline is October 1,
2005.
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